We usually answer all emails within 24 hours. If you are expecting a reply and do not receive one within 48 hours, it is because your email did not get to us OR our reply has not reached you. Please re-send your email if you have not heard from us within 48 hours and please check your spam filters to make sure our emails aren't being thrown into a junk pile. We have had problems with Hotmail and AOL users and their spam filters.